Your privacy choices

Effective Date: 08/21/2025

Lotus & Windoware, Inc. (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what personal information we collect, how we use it, who we share it with, and the choices you have regarding your information.

1. Information We Collect

We collect personal information when you interact with us, including through our website, products, services, and communications. The types of information we may collect include:

  • Contact Information: such as your name, email address, phone number, billing/shipping address.
  • Account Information: Preferences, and purchase history.
  • Payment Information: credit card or other payment details (processed securely through our payment partners).
  • Website Usage Information: collected automatically through cookies and similar technologies, including IP address, device identifiers, browser type, pages visited, and time spent on our site.
  • Communications: your messages, inquiries, and responses when you contact us or participate in surveys.
  • SMS Information: if you opt in to receive SMS/text messages, we collect your mobile number and messaging preferences.

2. How We Use Personal Information

We use your personal information to:

  • Provide, operate, and improve our products, services, and website.
  • Process transactions and deliver your orders.
  • Communicate with you about your account, orders, or inquiries.
  • Send you marketing messages and promotional offers (if you have opted in).
  • Personalize your online experience and show you more relevant content and ads.
  • Comply with legal obligations and enforce our terms of service.

3. Who We Share Personal Information With

We may share personal information with the following categories of third parties:

  • Service Providers: companies that provide services such as payment processing, shipping, analytics, or customer support.
  • Advertising Partners: to deliver ads that are relevant to your interests (this may be considered “selling,” “sharing,” or “targeted advertising” under certain U.S. state privacy laws).
  • Legal and Compliance: when required to comply with laws, regulations, or legal requests.

We do not sell, rent, or share your SMS consent or mobile phone number with third parties or affiliates for their marketing purposes.

4. Your Privacy Choices

Depending on your location, you may have certain rights regarding your personal information, including:

  • Opting Out of Targeted Advertising or Sharing: You may opt out by clicking the “Opt Out” link on our site or by enabling the Global Privacy Control (GPC) signal in your browser. We will treat this as a request to opt out of activities that may be considered a “sale” or “sharing” of personal information.
  • Email & SMS Preferences: You may unsubscribe from marketing emails using the link in the message. You may opt out of SMS by replying “STOP” to any message.
  • Access, Correction, or Deletion: You may request access to, correction of, or deletion of your personal information by contacting us (see Section 6).

5. Cookies & Tracking

We use cookies and similar technologies to analyze site traffic, improve user experience, and show relevant advertising. You can control cookie settings through your browser and opt out of interest-based advertising as described above.