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Frequently Asked Questions

Orders for stock items typically ship in 48 hours.  Orders for custom blinds typically require 5 to 7 days for production but this time can increase when demand is high.
Last Update: 10/5/2020 2:02:21 PM
No, but it's easy to get started.  Visit MY ACCOUNT to apply for a username with your Company.   Click here for an account application.  Click here to apply for terms.
Last Update: 10/7/2020 6:43:08 AM
No, all orders must be paid on account.
Last Update: 10/6/2020 6:29:30 AM
Please contact Customer Service by email.  Please include the order number, part number(s), reason for return, along with your company name and contact information.  Click here to review our return policy.
Last Update: 10/7/2020 6:39:54 AM
Lotus & Windoware, Inc. warranties its products to be free from defects in workmanship and materials for a period of 1 year from the date of purchase. Click here for a copy of the full statement.
Last Update: 10/6/2020 6:32:26 AM
No, we do not ship to Canada at this time.  We are able to ship to a freight forwarder, however.
Last Update: 10/6/2020 6:34:12 AM
All of our horizontal blinds are inside mount, meaning they are about 1/2" narrower than the stated size to fit into a window frame with those measurements.  Our vertical products are outside (or exact) measurements.  Click here for instructions on How to Measure.
Last Update: 10/7/2020 9:19:34 AM
Parts are listed right along with the blinds.  Can't find what you need, please contact customer service with a photo if possible of what it is you're needing.
Last Update: 10/6/2020 6:35:57 AM